rbc VAT LIMITED

PRIVACY NOTICE

May 2018

Under the EU’s General Data Protection Regulation (GDPR) ‘Personal Data’ is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. 

rbc VAT Limited respects your privacy and is committed to protecting your Personal Data. This Privacy Notice will inform you as to how we look after your Personal Data, tell you about your privacy rights and how the law protects you.

1.0  Purpose of this Privacy Notice

2.0       Contact details

rbc VAT Limited

Data Privacy Manager (DPM) – Caroline Bevan

Email address: caroline@rbcvat.com

Postal address: rbcVAT Limited, Office 34, 4th Floor The Blade, Abbey Street, Reading, Berkshire RG1 3BE

Telephone number: 01183 216 823

 

3.0       Changes to the Privacy Notice and your duty to inform us of changes

It is important that the Personal Data we hold about you is accurate and current.

Therefore, please keep us informed if your Personal Data changes during your relationship with us

4.0       The data we collect about you

We do not collect Special Categories of Personal Data.

Special Categories of Personal Data are set out in article 9(1) of the GDPR.

5.0       If you fail to provide Personal Data

6.0       We use different methods to collect data from and about you including through:

7.0       How we use your Personal Data

8.0       Purposes for which we will use your Personal Data

 

Purpose/Activity Category of Personal Data Lawful basis for processing including basis of legitimate interest

To register you as a new client, customer, or
contractor.

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your service or order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact(c) Transaction

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests

*to recover debts due to us.

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy
policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests

to keep our records updated,

to study how customers and,

clients use our services;

to administer our customer and client relationships

Complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests

to study how customers use our services; and,

to develop them and grow our business.

To administer and protect our business and website
(including troubleshooting, data analysis, testing, system maintenance,
support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Profile

(d) Technical

(e) Usage

(a) Necessary for our legitimate interests

for running our business,

contractor, customer or client relationships,

provision of, administration and IT services, network security,

to prevent fraud and

in the context of a business reorganisation or group restructuring exercise.

(b) Necessary to comply with a legal obligation

To deliver relevant website content and
advertisements to you and measure or understand the effectiveness of the
advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests

to study how customers use our services,

to develop them,

to grow our business and,

to inform our marketing strategy.

To use data analytics to improve our website,
services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests

to define types of customers for our services;

to keep our website,updated and relevant;

to develop our business; and,

to inform our marketing strategy.

To make suggestions and recommendations to you about goods,or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests

to develop our services; and,

to grow our business)

9.0 Marketing

10.0     Change of purpose

11.0     Disclosures of your Personal Data

12.0     International transfers

13.0     Data security

14.0     Data retention

15.0     Your legal rights

16.0     What we may need from you

17.0     Time limit to respond